Skyscanner
Skyscanner Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Skyscanner has 1.7 star rating based on 231 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Online search is easy, Usually reliable, Good price.
Cons: No contact phone nimber, Need to review travel agencies regularly, No reachable by phone in case of problem.Recent recommendations regarding this business are as follows: "Be mindful of e-dreams and ensure it's the correct price.", "Not sure I could recommend the service to anyone if I cannot get hold of them", "They contact gotogate to refund my money asap", "DO NOT USE FLIGHTCATCHERS!", "Do not use this website".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Skyscanner has 1.7 star rating based on 231 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Online search is easy, Usually reliable, Good price.
Cons: No contact phone nimber, Need to review travel agencies regularly, No reachable by phone in case of problem.Recent recommendations regarding this business are as follows: "Be mindful of e-dreams and ensure it's the correct price.", "Not sure I could recommend the service to anyone if I cannot get hold of them", "They contact gotogate to refund my money asap", "DO NOT USE FLIGHTCATCHERS!", "Do not use this website".
Most users ask Skyscanner for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Skyscanner Reviews
"Rung email"
I brought tickets from Chania to tel aviv I paid and put my rung email if someone can help me please
"Cannot get in contact with them!!!!!"
Have tried to find a telephone number to discuss buying flights off Skyscanner. I want to buy 2 single tickets to Colombo to Melbourne and 4 return tickets...
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This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Da Nang, Da Nang
Over charged
I booked a flight through Skyscanner (eDreams) and it was all in Australian Dollars.My invoice shows in Australian dollars. However when i went to my account it has been taken out in US Dollars costing me far more. I have tried to address the issue with e-dreams but have got nowhere on the matter.
User's recommendation: Be mindful of e-dreams and ensure it's the correct price.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
They directed me gotogate where does not return my money
Title: Gotogate Refuses to Return Money for Canceled Air Ticket
Description:
I recently canceled my flight with Gotogate due to unforeseen circumstances, expecting a refund within the promised 5 business days. Despite following their cancellation process and receiving confirmation, I have not received my money back.
Here's a summary of the issues:
Extended Waiting Period: After the specified 5 business days passed, no refund was credited to my account. Even after waiting an additional week, there was still no sign of the refund.
Customer Service Challenges: Contacting Gotogate's customer service has been a nightmare. Long hold times, dropped calls, and vague responses from representatives have made it impossible to get a clear status update on my refund.
Conflicting Information: Different representatives provided conflicting information about the refund status, adding to my frustration and confusion.
Escalation Attempts: Attempts to escalate the issue to a supervisor or manager were ignored or denied, leaving me without any effective resolution.
Financial Impact: The missing refund has caused significant financial strain, especially since I had to book a replacement flight through another provider.
Lack of Accountability: Despite their policies and assurances, Gotogate has not taken responsibility for processing my refund. The lack of clear communication and accountability has made the entire process unnecessarily difficult and frustrating.
Conclusion:
This experience with Gotogate has been incredibly disappointing.
Despite their claims, I have yet to receive my refund. I urge Gotogate to address this issue promptly and ensure that customers are treated fairly and transparently.
Preferred solution: Full refund
User's recommendation: They contact gotogate to refund my money asap
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Fraud GOTOGATE company business.
Hi am writing this review for Gotogate company affiliated with skyscanner. It is scam and fraud company.
I want to cancel my tickets and asking for refund.
They said it is higher value to cancel the tickets and no refund can be process. This is absolute scam.
Preferred solution: Full refund
User's recommendation: Do not buy from Gotogate
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Problem with check in
Hello Mr or Ms. We search and booked tickets with your app from Newcastle to Faro on 5th of January .Now we cant do check in because one ticket was for child 12 years old (Victoria Kurova)that in category children in your app.But in Ryanair it is a teenager category. Could you be so kind to change category please .
Kind regards
Preferred solution: Help to sort problem with check in
Edinburgh, Edinburgh
Cannot get in contact with them!!!!!
Have tried to find a telephone number to discuss buying flights off Skyscanner.
I want to buy 2 single tickets to Colombo to Melbourne and 4 return tickets Melbourne to Colombo on the same plane and want to confirm we can all be on the same plane. Just cannot find anyway of contacting Skyscanner!!!
User's recommendation: Not sure I could recommend the service to anyone if I cannot get hold of them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refund issue
MMFW9D following my refund request I got 299usd debited from my bank account instead of credit. So I got deduction on my account instead of credit.
Preferred solution: Price reduction
Ticket
Change tickets because missed that plane.change to next flight Qatar airways jagnaga
{{Redacted}}
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Hei I can ask you about my ticket, yesterday I...
Hei I can ask you about my ticket, yesterday I buy tickets but it’s doesn’t come by gmail any information. My Gmail elmass.gebrekidan@***.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I booked air india going Heathrow to Delhi on 09...
I booked air india going Heathrow to Delhi on 09 October return 30 October in the name Rajwant kaur Sandhu paid £448 but no confirmation received yet?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Walvis Bay, Erongo
Change my flights
Hello i want to changes my flight.
My booking réservation is 75046**-**
The problem is that i cant login on the différent compagnies cause i dont have the référence number on the mail you send me.
I need the number for Condor/ lufthansa/South african airlink
Hi I booked a British Airways ticket, but no...
Hi I booked a British Airways ticket, but no ticket arrived, but the money was debited from my account. I want help.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Cairo, Cairo
I was scammed by Rehlat website from skyscanner- they stole my money
On July 7, I booked a flight from Skyscanner through Rehlat.
Because I trusted your website, I did not checked the reviews for Rehlat
They canceled the flight 10 minutes after booking (immediately)
I have been texting them for about 20 months till now and they have not refunded my money.
they stole my money
they stole my money
they stole my money
they stole my money
User's recommendation: remove rehlat website from skyscanner because it has all negative reviews in the world AND add an email to make contact more easier
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rochdale, England
Booked through Flightcatchers via Skyscanners website. Scam
Despite offering cheaper flights, they aggressively harrass you for money for seat allocation and name change to add middle name to tickets. There is no box for the middle name in booking and the negative reviews with same problem are abundant.
This is a scam and I have reported to Fraud Team and to Trading Standards. Do NOT use this company
User's recommendation: DO NOT USE FLIGHTCATCHERS!!!!
Travel Expert Talks
Vacation Rentals: Refund, Cancellation and Safety Tips
How to refund or cancel a vacation rental? How to avoid a scam? We’ve asked Mary Branum, a vacation rental expert, and experienced homeowner, to answer top consumers questions about vacation rentals.
Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I book my tickets and money debit from my account but I don't get my ticket
On this Wednesday i book my tickets from Kolkata to Delhi and return ticket on Delhi to Kolkata date is 6/10/23 to 9/10//23 money is debit from my account but I don't get my ticket its error whn I call indigo customer care they people say we dnt got any money from our end they tel tlk with 3rd party means Skyscanner now what I will do I dnt get the money and ticket as well
Preferred solution: Full refund
It's not a review - it's feedback re: their recent article detailing what is/n't allowed in cabin luggage
We have no quik contact method with them - and I don't do much 'social media' (:). Just to say, the first para is contradictory in respect of Nail Clippers. In the top sentence, you say they're a "No No' but then in the chart, you say Yes, they're accepted.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Not happy
I have bought 5 tickets .
1 adult and 4 children
3 children come in category age under 11
And one of the child is age 12 so I selected age 12+ and now when I am trying to check in it isnt letting me because Skyscanner put that child as adult and his date of birth is invalid because Skyscanner has put him in adult category and now I cant check in for him . Do I need to purchase a whole new ticket for him or will Ryanair let me check in at the airport with the same ticket ?
Preferred solution: Change his details from an adult to a child so I can check in easily please or write me an email saying that I have bought an adult ticket but allow me to check in this way
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Same here